STATEN ISLAND, N.Y. — As supervisor for an automotive retail heart for 20 decades, Hussien Abdelaziz, 41, was usually seeking for approaches to offer the ideal shopper service.
“I knew it [customer service] was a little something I always preferred to get in my ordeals, so I needed ours to be the very best. I fell in adore with dwelling enhancement even though I entirely transformed my possess residence from top to base. I cherished seeing the benefits following each activity, and the closing solution was a massive supply of pleasure for me,” mentioned the New Springville resident.
So when Abdelaziz received worn out of the company environment, he sought to launch his personal small business, and of training course, he seemed for a thing in home improvement.
“I did a good deal of investigate of franchises, and of all the possibilities for me, Ground Coverings Global stood out. They ended up rated as No. 1 in their specialty in so numerous publications. I also go through about their full concentrate on purchaser support, for which they had gained awards. Undoubtedly, that matched my philosophy and plans to usually give buyers the greatest direction in their look for for flooring, tiling, whatever they require,” he said.
So in February he became a franchisee for Floor Coverings Global. The point that the strategy lets for expert design and style associates on the job was another furthermore, explained Abdelaziz. “I may well adore house enhancement, but I want to run a successful business and let skilled designers assistance my customers,” he defined.
And the final piece was the cell component. While Abdelaziz mentioned he was already planning to launch the small business in advance of the coronavirus (COVID-19) pandemic, the world-wide disaster created him “think out of the box.”
“I appeared additional into my options, and possessing the cell showroom helps make this a extremely captivating company to customers at this time,” he stated.
“I utilised to like browsing in big box merchants, but if I ever wished aid, I uncovered it approximately not possible. Flooring Coverings Global is a ‘floor to your doorway,’ just one-on-just one experience with no interruptions. We appear to your house with our cell showroom with above 3,000 flooring samples to opt for from,” additional Abdelaziz.
He said he was attracted to the individual franchise, for the reason that Ground Coverings Intercontinental, based mostly in Norcross, Ga., is a nationwide corporation that delivers a good deal of aid and schooling.
“The complete issue feels like a major household,” claimed Abdelaziz. “The teaching and education and learning are wonderful and the ongoing advertising, acquiring support…means I can be guaranteed I am giving my purchasers the finest. And since there are several other offices, and requirements in put by corporate, we can back again up every thing.”
Abdelaziz stated the corporation presents luxury vinyl, laminate, normal hardwood and engineered hardwood flooring. In addition, Ground Coverings Intercontinental gives an array of carpet kinds, location rugs, stair runners and a broad range of tile made use of for just about anything from a kitchen back splash to hearth designs, he reported.
Abdelaziz reported buyers book appointments both by means of him instantly, on line or by the company’s Nationwide Get in touch with Heart.
“I get measurements, master about the client’s vision for their flooring project. I present samples and give an estimate on the location. As this is my to start with yr of operation, I will be accomplishing all this myself. Right after I have entirely mastered all, I will bring aboard a design associate,” he reported.
Floor COVERINGS Global AT A Look
New Firms in Target is a weekly column that relates the stories of new Staten Island firms owners.
If you have a new small business on Staten Island, e-mail [email protected].
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